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Voice User Experience should be more humanic.

The Amazon would like to make Alexa to more HUMAN CENTRIC. You should not convert your web services to Alexa Skill directly.  What is the humanistic way? We consider these feature what we have.

  • We already have experience.  In conversation, We always complement information from our experience.
  • We often extend our conversation with the information that is stored each other.
  • We usually take care of him(or her) in conversation.
  • We store some keywords in our conversation for the next time.

In many cases of GUI systems, There are many implementations which we don’t go forward if all conditions should be clear. This is a not appropriate way for Voice User Experience. 

First Time
—————————————————————————————————————-
You:       Alexa, open booking concierge
Alexa:   Welcome booking concierge. What your name?

You:       hugtech
Alexa:    Welcome hugtech. ….
—————————————————————————————————————-

Secound Time
—————————————————————————————————————-
You:       Alexa, open booking concierge
Alexa:   Welcome booking concierge. What your name?

You:       (I already told my name to you….)
—————————————————————————————————————-

That is not humanistic! When you turn on the skill for the second time,  How about this?

Second Time
—————————————————————————————————————-
You:       Alexa, open booking concierge.
Alexa:   Welcome. I’m happy to see you again. 
—————————————————————————————————————-

In addition to this, We usually use several greeting. There are many patterns. Shall we modify greeting every time after Second time?

Third Time
—————————————————————————————————————-
You:       Alexa, open booking concierge
Alexa:   Welcome back, hugtech.
—————————————————————————————————————-

posted date: 2018/Dec/16 /
category: Others
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